Privacy Policy

Last updated on 13-08-2026

The terms “We,” “Us,” “Our,” or “Company” refer to Crescendo Overseas Pvt. Ltd., a company incorporated under the laws of India with its registered office at S. N. 51/1A, Pinnacle Square, A Wing, Floors 1-2-3-4, Near Chandni Chowk, Bavdhan, Pune, Maharashtra 411021. The terms “You,” “Your,” or “User” refer to any visitor or user of our website https://crescendooverseas.com (the “Website”).

This Privacy Policy constitutes an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, as amended, and does not require any physical, electronic, or digital signature. This Privacy Policy is a legally binding document between You and the Company, and takes effect upon Your use of the Website, whether or not You have expressly clicked to accept it.

Please read this Privacy Policy together with our Terms & Conditions, Cookies Policy, and Legal Notice. By using the Website, You signify that You understand, agree, and consent to this Privacy Policy. If You do not agree with its terms, please do not use the Website.

2. Scope of This Policy

This Policy applies solely to personal data collected through Your use of the Website, including through enquiry/contact forms, newsletter sign-up (if any), and automated technologies such as cookies. It does not cover any product ordering, purchasing, checkout, or account/order-management functionality, as the Website does not currently offer such features. It also does not apply to information collected offline or through third-party websites not operated by Us.

3. Information We Collect

We may collect the following categories of information when You interact with the Website:

• Identity and Contact Data: This includes your name, job title, company name, email address, and phone number.
• Business Enquiry Data: This includes information such as your sourcing interests, message content, country or region, and industry.
• Technical and Usage Data: This includes your IP address, browser or device type, pages viewed, and referring URL.
• Communications Data: This includes records of your emails, calls, and other communications with us.

We do not knowingly collect sensitive personal data (such as financial account information, health data, or biometric data) through the Website, and You should not submit such information in any form.

4. Purpose and Use of Information

We use the information collected to:

• Respond to enquiries submitted through the Website;
• Provide information about Our services upon request;
• Improve and personalize Your experience of the Website;
• Analyze Website traffic and usage to improve content, performance, and security;
• Send updates or marketing communications, where You have opted in or as otherwise permitted by law;
• Comply with applicable legal and regulatory obligations.

We do not sell Your personal data to third parties.

5. Legal Grounds for Processing

Where applicable law (including GDPR) requires a lawful basis for processing, We rely on one or more of the following: (a) Your consent; (b) steps necessary at Your request prior to entering into an engagement; (c) Our legitimate interests in operating and improving the Website and responding to enquiries, provided these do not override Your rights; or (d) compliance with a legal obligation. Where processing is based on consent, You may withdraw consent at any time by contacting Us as set out in Section 12, without affecting the lawfulness of processing carried out before withdrawal.

6. Cookies and Automated Technologies

The Website may use cookies and similar technologies to operate core functionality, remember preferences, and analyze usage. Details of the categories of cookies used, their purpose, and how to manage Your preferences are set out in Our separate Cookies Policy, which forms part of this Privacy Policy by reference.

7. Sharing and Disclosure of Information

We may share information collected through the Website with:

• Our affiliated offices for the purpose of responding to and coordinating Your enquiry;
• Service providers who support Website hosting, email, analytics, and related functions, under confidentiality and data protection obligations;
• Regulators, courts, or authorities, where required by applicable law, regulation, or valid legal process;
• Professional advisors, such as auditors or legal counsel, where necessary.

We do not share Your information with unrelated third parties for their independent marketing purposes without Your consent.

8. Cross-Border Transfer of Information

As We operate from multiple offices and may engage service providers located in different countries, information You submit through the Website may be transferred to, stored, and processed in a country other than the country in which You are located. Such countries may have data protection laws that differ from, and may not offer the same level of protection as, those in Your home jurisdiction.

We transfer personal data outside India only where such transfer is permitted under applicable law, including the Digital Personal Data Protection Act, 2023 and rules made thereunder. Before making any such transfer, We take reasonable steps, appropriate to the nature and sensitivity of the information, to ensure that it continues to be handled in a manner consistent with this Policy and with applicable data protection standards, including through contractual, organizational, or technical safeguards with the recipient, as appropriate.

By submitting information through the Website, You acknowledge and consent to Your information being processed in this manner. Where a specific instance of cross-border transfer requires Your separate consent under applicable law, We will seek such consent accordingly.

9. Data Retention

We retain personal data collected through the Website only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data that does not result in an ongoing relationship is generally retained for 24 months before deletion or anonymization.

10. Information Security

We implement reasonable technical and organizational security measures, including access controls and encryption in transit (HTTPS), designed to protect information submitted through the Website against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and We cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, You may have the right to access, correct, or request erasure of Your personal data, object to or restrict certain processing, withdraw consent, and lodge a complaint with the applicable data protection authority. To exercise these rights, please contact Our Data Protection Officer / Grievance Officer using the details in Section 12.

12. Data Protection Officer / Grievance Officer

In accordance with applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of Our Data Protection Officer / Grievance Officer are:

13. Children's Privacy

The Website is intended for business use by adults and is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If You believe a minor has submitted personal data to Us, please contact Us so that We can take appropriate action, including deletion.

14. Links to Other Websites

The Website may contain links to third-party websites. This Policy applies only to Our own Website. We are not responsible for the privacy practices or content of any third-party websites, and We encourage You to review their respective privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in Our practices or applicable law. The “Last updated” date at the top of this Policy indicates when it was last revised. We encourage You to review this Policy periodically. Continued use of the Website after changes are posted constitutes Your acknowledgment of, and agreement to, the updated Policy.

16. Disclaimer

The Website and its content are provided on an “as is” and “as available” basis. While We take reasonable care to keep information on the Website accurate and current, We do not guarantee the accuracy, completeness, or timeliness of any content, and We accept no responsibility for errors or omissions to the fullest extent permitted by applicable law.

17. Contact Us

If You have questions or concerns about this Privacy Policy, please contact Us at: