Refund Policy

Last updated on 13-08-2026

1. Scope of This Policy

This Refund Policy applies to the website https://crescendooverseas.com (the “Website”), operated by Crescendo Overseas Pvt. Ltd. (“Company,” “We,” “Us,” “Our”).

As of the date of this Policy, the Website does not offer any online product listing, ordering, or payment/checkout facility, and no payments are collected directly through the Website.

2. No Online Transactions via the Website

Because the Website does not process online payments or orders, no refund obligations arise from Your use of the Website itself.

Any monetary engagement with the Company — for example, fees for sourcing, supplier development, quality management, or supply chain execution services — is entered into separately, offline or through a distinct commercial agreement, purchase order, or invoice, and is governed exclusively by the payment, cancellation, and refund terms (if any) set out in that separate agreement, and not by this Policy.

3. Enquiries and Non-Chargeable Website Use

Submitting an enquiry, requesting information, or otherwise contacting Us through the Website (e.g., via the “Start a sourcing project” or contact forms) does not involve any payment and is therefore not subject to any refund.

There is no fee to browse or use the informational content of the Website.

4. Future Changes to This Policy

If the Company introduces any online payment, ordering, or e-commerce functionality on the Website in the future, this Refund Policy will be updated to specify, at a minimum:

• The circumstances in which a refund, credit, or cancellation may be requested;
• The timeframe within which such requests must be made;
• The process for submitting and processing refund requests;
• Any non-refundable fees, charges, or deductions;
• The mode and expected timeline for issuing approved refunds.

Any such update will be posted on this page with a revised “Last updated” date.

5. Commercial Engagements

For clarity, this Policy does not affect, limit, or override the payment, cancellation, or refund terms (if any) agreed between the Company and a client under a separately executed Terms and Conditions of Service, Master Services Agreement, purchase order, or statement of work.

Those terms, where they exist, shall exclusively govern refunds relating to paid engagements.

6. Governing Law

This Policy is governed by the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the governing law and jurisdiction provisions set out in Our Terms & Conditions.

7. Contact Us

If You have questions about this Refund Policy, please contact: